Privacy Policy

1 Introduction

This Privacy Policy (the "Policy") describes how tk11bd (referred to herein as "the Platform", "we", "us", or "our") collects, uses, stores, discloses, and otherwise processes the personal data of individuals who access or use the tk11bd website, mobile interface, and associated services (collectively, the "Services").

tk11bd is committed to handling your personal information with integrity, transparency, and in accordance with recognised data protection principles. By registering an account, making a deposit, or otherwise using the Services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all players based in Bangladesh and any other jurisdiction from which the Platform is accessed. References to "personal data" in this Policy mean any information that identifies or could reasonably identify a living individual, whether directly or in combination with other data.

2 Data We Collect

tk11bd collects personal data in a number of ways: data you provide directly when registering or using the Services; data generated automatically by your use of the Platform; and data received from third-party service providers such as payment processors and identity verification partners. The categories of data we collect include the following:

2.1 Registration and Identity Data

When you create an account with tk11bd, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to establish and maintain your account and to comply with our Know Your Customer (KYC) obligations.

2.2 Identity Verification Documents

To comply with anti-money laundering requirements and to verify your age and identity, we may request copies of government-issued identification documents, such as a National Identity Card, passport, or driving licence. We may also request proof of address, such as a recent utility bill or bank statement, and proof of ownership of the payment method you use to deposit.

2.3 Financial and Transaction Data

We collect records of deposits, withdrawals, bonus redemptions, wager amounts, and game outcomes associated with your account. We also collect the identifiers associated with your payment methods — for example, the mobile wallet number linked to your bKash, Nagad, Rocket, or Upay account — but we do not store full bank account credentials or card numbers on our servers.

2.4 Technical and Device Data

When you access the tk11bd Platform, our servers automatically collect certain technical data including your IP address, device type and model, operating system and version, browser type and version, screen resolution, and time-zone setting. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.5 Usage and Behavioural Data

We collect data about how you interact with the Platform, including pages visited, games played, session durations, click paths, search queries entered within the site, and features used. This data is used in aggregate and in individual form to improve the Services and to fulfil our responsible gaming obligations.

3 How We Use Your Data

tk11bd uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes described below without first obtaining your explicit consent or establishing a new lawful basis.

• Account Management: To create, maintain, and administer your player account, including processing deposits, managing withdrawals, applying bonuses, and tracking wagering activity.
• Identity Verification (KYC): To verify your identity and age in accordance with our anti-money laundering and responsible gaming obligations. We may share relevant data with third-party KYC verification partners for this purpose.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and any other payment provider you use, and to maintain records of all financial transactions associated with your account.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct, and to protect the security and integrity of the Platform.
• Responsible Gaming Compliance: To monitor your gambling activity for indicators of problem gambling behaviour and to apply any responsible gaming tools you have activated, such as deposit limits, session reminders, or self-exclusion measures.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and improve the quality of our support services.
• Platform Improvement: To analyse aggregate usage data and improve the functionality, performance, and content of the tk11bd Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.
• Legal Compliance: To fulfil any legal obligation to which tk11bd is subject, including retaining transaction records for the minimum statutory period and responding to lawful requests from competent authorities.

4 Legal Basis for Processing

tk11bd processes personal data on the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing that is necessary to perform the contract between you and tk11bd — namely, providing you with access to the Platform's betting and gaming services, processing your transactions, and managing your account.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering legislation, age verification requirements, and financial record-keeping obligations.
• Legitimate Interests: Processing carried out in pursuit of tk11bd's legitimate interests, including fraud prevention, platform security, and improving the quality of the Services, provided such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — most notably, the sending of marketing communications. You have the right to withdraw consent at any time, and withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing and Disclosure

tk11bd does not sell, rent, lease, or trade your personal data to any third party for commercial purposes. We may share your data with carefully selected third parties only in the following circumstances:

5.1 Service Providers

We engage third-party service providers who perform services on our behalf, including identity verification and KYC processing, payment gateway operation, cloud infrastructure hosting, customer support platform providers, and analytics services. These providers are contractually bound to process your data only on our instructions and to implement appropriate security measures.

5.2 Payment Processors

Transaction data is shared with payment service providers — including bKash, Nagad, Rocket, Upay, and banking partners — to the extent necessary to process your deposits and withdrawals. Each payment provider operates under its own privacy policy in respect of data processed directly through their systems.

5.3 Legal and Regulatory Disclosure

tk11bd may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, court order, or where we believe in good faith that disclosure is necessary to prevent fraud, protect our legal rights, or respond to a lawful request.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of tk11bd, personal data held by the Platform may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to this Policy that results from it.

6 Cookies and Tracking Technologies

tk11bd uses cookies and similar tracking technologies — including local storage objects and session tokens — to operate and improve the Platform. The following categories of cookies are in use:

6.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled. They include session authentication tokens that keep you logged in during an active session, security cookies that help detect and prevent fraudulent activity, and load-balancing cookies that ensure consistent platform performance.

6.2 Functional Cookies

Functional cookies remember your preferences and settings — such as your preferred language, last-visited game category, and notification settings — so that the Platform can deliver a personalised experience during your visits.

6.3 Analytics Cookies

tk11bd uses analytics tools to collect anonymous aggregate data about how users interact with the Platform. This data includes page view counts, session durations, click-through rates, and navigation patterns. Analytics data is used solely to improve Platform performance and user experience and is not linked to personally identifiable information.

7 Data Retention

tk11bd retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention standards apply:

• Account Data: Retained for the duration of your active account relationship with tk11bd, plus a minimum period of five years following account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction data is retained for a minimum of five years from the date of the transaction in accordance with standard financial record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five years following the end of the business relationship, consistent with applicable anti-money laundering legislation.
• Support Communications: Customer support correspondence is retained for a period of three years from the date of the most recent communication in a given thread.
• Technical and Usage Data: Log data and anonymised usage analytics are retained for up to 24 months, after which they are either deleted or irreversibly anonymised.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for the duration of your account and for a period of three years after closure, to evidence compliance.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction or re-identification.

8 Your Data Rights

As a data subject, you hold a number of rights in relation to the personal data that tk11bd processes about you. These rights may be exercised by submitting a written request to the contact address set out in Section 13 of this Policy.

• Right of Access: You have the right to request a copy of the personal data we hold about you and to receive information about how that data is processed. We will respond to access requests within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to limitations where retention is required by law or is necessary for the defence of legal claims.
• Right to Restriction: You may request that processing of your personal data be restricted in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Object: You have the right to object to processing based on our legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

9 Security Measures

tk11bd implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that payment and account data cannot be intercepted in transit.
• Encryption at rest for all sensitive personal data stored in our databases, including identity documents and financial records.
• Role-based access controls that restrict access to personal data to authorised staff whose job functions require that access.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Two-factor authentication options available to players for additional account security.
• Automated fraud detection systems that monitor transactions and account activity in real time for anomalous patterns.
• Formal incident response procedures to ensure any data security incident is contained, assessed, and, where required, reported promptly.

While tk11bd employs rigorous security practices, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us promptly if you suspect any unauthorised access to your account.

10 Children's Privacy

The tk11bd Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, solicit, or process the personal data of individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account.

11 Third-Party Links

The tk11bd Platform may contain references to third-party payment providers and game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). While these providers supply games and services accessible through tk11bd, their own privacy practices are governed by their respective privacy policies.

tk11bd is not responsible for the privacy practices of third-party service providers or game studios. We encourage you to review the privacy policy of any third-party provider whose services you use in connection with the Platform. This Policy applies solely to data processing carried out by tk11bd itself.

12 Changes to This Policy

tk11bd reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the Platform. When material changes are made, we will update the effective date at the top of this document.

Where changes are significant, we will notify registered players via the email address associated with their account or via a prominent notice displayed within the Platform. Your continued use of the Services following notification of any amendment constitutes acceptance of the revised Policy. If you do not agree with any amendment, you should cease using the Services and contact support to close your account.

We recommend reviewing this Policy periodically to remain informed about how tk11bd processes your personal data. Prior versions of this Policy are available upon written request to our support team.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that tk11bd holds about you, please contact our data protection team using the details below. All privacy-related communications should be submitted in writing for documentation purposes.

tk11bd is committed to resolving all privacy-related concerns promptly, transparently, and in accordance with the principles set out in this Policy. We treat every data rights request and privacy complaint with seriousness and respond in a professional, structured manner.